FAQ

Common questions about Arzo Selucci’s Orders

We accept International cards and currencies (Via AMERIA Bank). All payments are processed through a secured checkout process.
All prices are listed in USD.

We ship worldwide.

Once your order has been shipped an email confirmation will be sent to you.
International Shipping is 5-10 business days.

We offer free worldwide shipping.

Customers are responsible for all import duties and taxes (if applicable).
You will automatically receive an e-mail notification with the tracking number once your order has been processed and shipped.
Orders are usually processed the next business day. If you need to change or cancel your order, please email us at [email protected] with your order number in the subject line and we will try our best to accommodate your request.
Check all external locked mailboxes. Contact your local post office to see if they have it held for you (always provide your tracking number to them) If you still cannot locate your package, contact us at [email protected] with your order number in the subject field.
If you have received the wrong item as mistakes do happen occasionally, we will assist you as quickly as possible. Please contact as at [email protected] with your order number in the subject field.
We will gladly return/exchange items within 7 days of receipt. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please email us at [email protected] to initiate the process and include your order number in the subject field.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. You should usually see your refund within 5-10 business days!

If you’ve got more questions, please Contact Us and we’ll do our best to answer.

 

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